idompet Privacy Policy – Our Commitment to Protecting Your Personal Data

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Introduction & Scope of This Privacy Policy

This Privacy Policy is issued by idompet ("we", "us", "platform" or "company") and applies to all users, registered members and visitors to our website and mobile application idompet. This document sets out in detail our practices regarding the collection, use, storage, disclosure and protection of your personal data.

idompet is committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable data protection legislation. We take this responsibility seriously and make the protection of your privacy a priority in every aspect of our platform's operations — from how we collect your information to how we process every financial transaction.

By registering for or using the platform idompet, you give your consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with any part of this policy, you should not use our platform.

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Types of Personal Data We Collect

idompet collects various types of personal data necessary to provide our platform's betting services. Data is collected directly from you and automatically through your use of the platform. We do not collect data beyond what is required for platform operations (data minimisation principle).

• Identity Data: Full name, date of birth, identification number (MyKad) or passport, gender and nationality – collected during the registration and KYC verification process.
• Contact Data: The email address, mobile number and residential address you provide to idompet during registration or when updating your profile.
• Financial Data: Information relating to the payment methods used (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX – Maybank2u or CIMB Clicks), bank account numbers (partial, not full) and records of deposit and withdrawal transactions in MYR.
• Betting Data: Betting history, game records (football, badminton, e-sports, table games, Live Casino), total wagers and winnings.
• Technical Data: IP address, device type, operating system, web browser type, screen resolution and general geographic location (state level, not precise).
• Usage Data: Log of pages visited on the platform idompet, session duration, clicks and navigation patterns — collected via cookies and similar tracking technologies.
• Communications: The content of your correspondence with our customer support team idompet including live chat transcripts, emails and any feedback you have provided.

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Purposes for Using Your Personal Data

idompet uses your personal data solely for legitimate purposes directly related to the provision of our platform services. The following are the primary purposes for which your data is used.

• Account Management: Creating and managing your account on idompet, verify your identity, process login requests and maintain accurate account records.
• Transaction Processing: Processing deposits via Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay and FPX, as well as withdrawal of winnings to your bank account or e-wallet in MYR.
• Service Provision: Enabling you to enjoy all platform features including Sports Betting, table games, Live Casino, e-sports and all products idompet others.
• Fraud Prevention: Monitoring suspicious activity, detecting fraud attempts, preventing money laundering and maintaining the integrity of the platform.
• Legal Compliance: Fulfilling legal obligations under Malaysia's PDPA, KYC and AML requirements, and complying with directives from the relevant authorities when required.
• Service Improvement: Analysing usage patterns in aggregate (without identifying individuals) to improve our products, interface and overall user experience at idompet.
• Service Communications: Sending important account-related notices, terms updates, security alerts and necessary service information.
• Marketing (with consent): Sending promotional offers, bonuses and product-related updates idompet – only where you have given your consent and only through the channels you have selected.

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Data Sharing & Disclosure to Third Parties

idompet does not sell, rent or trade your personal data to any third party for commercial purposes. However, there are limited circumstances in which your data may be shared with certain parties as part of our platform's service operations.

• Payment Service Providers: Required transaction information is shared with approved payment processors (Touch 'n Go, GrabPay, DuitNow, FPX and others) solely for the purpose of processing your financial transactions.
• Platform Technology Providers: Gaming software providers and technical infrastructure partners working with idompet may access data required to provide their services, subject to strict confidentiality agreements.
• Regulatory Authorities: idompet will disclose the necessary data to Malaysian legal authorities, regulatory bodies or law enforcement agencies when required by court order or applicable legislation.
• Fraud Prevention: Information may be shared with authorised third-party fraud detection services to protect the platform and other users from illegal activity.
• Business Restructuring: In the event of an acquisition, merger or sale of company assets, user data may be transferred to the successor entity – and you will be notified in advance.

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Data Security Measures at idompet

Protecting your personal data is a technical and operational priority idompet. We continually invest in our security infrastructure to ensure your data remains protected against unauthorised access, disclosure or loss at all times.

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Your Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the industry best practices adopted by idompet, you have several important rights regarding your personal data held by us.

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Cookies, Tracking & Similar Technologies

Platform idompet uses cookies and similar tracking technologies to enhance the user experience, ensure session security and understand how the platform is used. The following are the types of cookies we use.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the platform idompet. Mandatory cookies cannot be disabled as they are essential for the security and basic operation of the platform.

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Data Retention Period

idompet retains your personal data only for as long as necessary to fulfil the purpose of collection, comply with legal obligations or resolve any disputes that may arise. The following are our data retention guidelines.

• Active Account Data: Retained for as long as your account remains active at idompet, plus a further 5-year period following account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years from the transaction date, in line with Malaysia's tax and financial regulatory requirements.
• KYC Documents: Retained for 5 years after account closure or the date of the last transaction, whichever is later, in accordance with AML requirements.
• Communication Logs: Customer support communication records are retained for 2 years for dispute resolution and service improvement purposes.
• Analytics Data: Anonymised usage data (with no personal identifiers) may be retained indefinitely for product improvement purposes.

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Child Protection

idompet is a platform designed exclusively for adults aged 18 and above. We do not knowingly collect, process or store personal data from individuals under the age of 18.

• Registration process idompet requires age verification and we conduct KYC checks to confirm that all members meet the minimum age requirement.
• If we discover that personal data from a minor has been collected inadvertently, we will delete it immediately and close the associated account.
• Parents or guardians who discover that their child has registered an account at idompet should contact our support team immediately via live chat or email.

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Policy Amendments & How to Contact Us

idompet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services offered. Members will be notified of any material amendments through appropriate notice.

• The "Updated" date at the top of this document will always reflect the date of the latest revision to the Privacy Policy idompet.
• Your continued use of the platform after an updated policy is published constitutes your acceptance of the revised policy.
• For material changes, idompet will send a notice directly to your registered email address at least 14 days before any changes take effect.