idompet FAQ –
All the Answers You Need, Right Here

No. Each user is only permitted to have one (1) idompet account only. Multiple accounts are a violation of our Terms & Conditions and may result in the closure of all associated accounts and the freezing of balances. If you are having trouble accessing your existing account, please contact our support team.

Go to the Log In and click the "Forgot password?" link. Enter the email address or phone number you used when registering, and a password reset link will be sent within 5 minutes. Check your inbox including the spam folder. If you are still having trouble, contact support idompet via live chat.

Yes, you can update your email address and phone number under "Account Settings" after logging in to idompet. Identity verification is required before any changes are confirmed, to keep your account secure. This process typically takes 1–2 business days. Contact support if you need immediate assistance.

KYC (Know Your Customer) verification at idompet typically required during your first withdrawal or when certain transaction thresholds are reached. You will need to submit a copy of your MyKad and proof of your payment method. The verification process takes 24–48 business hours. KYC is a standard security measure to protect your account and funds.

idompet accepts deposits via the following methods, all in Malaysian Ringgit (MYR):

• Touch 'n Go eWallet – min RM 10, processed instantly
• GrabPay – min RM 10, processed instantly
• Boost – min RM 10, processed instantly
• ShopeePay – min RM 10, processed instantly
• DuitNow QR / Transfer – min RM 10, processed instantly
• FPX Maybank2u – min MYR 20, within 1–5 minutes
• FPX CIMB Clicks – min MYR 20, within 1–5 minutes

If your deposit has not been credited after 15 minutes (for e-wallets) or 30 minutes (for FPX), please contact support idompet via live chat and provide the following details: the deposit amount in MYR, the payment method used, the date and time of the transaction, and a screenshot of the payment confirmation from your e-wallet or internet banking app. Our team will investigate and resolve the issue within 30 minutes.

Maximum deposit limit at idompet depending on your payment method and account level. Generally, daily limits range from RM 10,000 to RM 50,000 based on your VIP status. If you wish to deposit an amount exceeding the standard limit, please contact our support team for a custom arrangement. You can also set a lower personal deposit limit through the Responsible Gaming settings.

Log in to your account idompet go to the "Wallet" or "Finance" section and select "Withdrawal". Enter the amount you wish to withdraw (minimum RM 30), choose your preferred withdrawal method, and confirm the request. Withdrawals to e-wallets (Touch 'n Go, GrabPay) are typically processed within 15–30 minutes, while bank account withdrawals may take 30 minutes to 2 hours depending on your bank's processing time.

Withdrawal at idompet may take longer in the following situations: KYC verification is incomplete, it is your first withdrawal request and requires additional security checks, the system is experiencing peak traffic, or there is a temporary technical issue. If your withdrawal has not arrived after 2 hours, please contact our support team with your transaction reference number for immediate follow-up.

Withdrawal at idompet may be declined for several reasons: bonus rollover requirements not yet met, payment method details do not match the account name, KYC verification is incomplete, or suspicious activity has been detected on the account. Please ensure all requirements are met and your information is accurate before submitting a withdrawal request.

After registering your account idompet, log in and go to the "Promotions" section. Select "Welcome Bonus" and click "Claim". Then make your first deposit (minimum RM 10 for most bonuses). The bonus will be credited automatically to your bonus account within minutes. Make sure you read and understand the rollover terms of each promotion before claiming.

Rollover requirements mean you need to place a total amount of bets before bonus funds can be converted to real money and withdrawn. For example, if you receive a RM 50 bonus with a 5x rollover, you must place bets totalling RM 250 (RM 50 × 5) before the bonus balance can be withdrawn. All rollover requirements for each promotion idompet stated clearly in the terms of the relevant promotion.

In addition to the welcome bonus, idompet offers a variety of exciting promotions including: weekly cashback on losses, weekend reload bonuses, referral bonuses, special promotions for Hari Raya Aidilfitri and Aidiladha, Malaysian public holidays, and surprise rewards for loyal members. Check the "Promotions" section on the idompet after logging in for the latest offers.

idompet offers a wide range of betting entertainment options for Malaysian players:

• Football – Malaysia Super League, EPL, La Liga, Bundesliga and over 100 leagues worldwide
• Badminton – Thomas Cup, Uber Cup, All England and BWF Championships
• E-Sports – MLBB, Valorant, CS2, Dota 2 and various popular titles
• Slots – Hundreds of slots from leading providers with Malaysian themes
• Live Casino – Baccarat, Roulette, Blackjack and Sic Bo with live dealers
• Poker – Texas Hold'em, Omaha and various variants
• Table Games – Mahjong, digital Congkak and classic games

Yes! idompet offers live betting (in-play) that lets you place bets while a match is in progress. Odds are updated in real time as the game unfolds. This is especially popular for EPL and Malaysia Super League matches — you can bet on the next goalscorer, half-time result, and many other markets while the action is happening.

idompet offers three main odds formats for you to choose based on your preference: Malay Odds (the most popular format in Malaysia), Decimal Odds (easy to calculate — simply multiply your stake by the odds to get the total payout), and Hong Kong Odds. You can change your preferred odds format in the display settings. If you're unsure, Malay Odds is the best choice for Malaysian players as it is the most widely used format.

idompet uses multiple layers of security: 256-bit SSL encryption for all data, two-factor authentication (2FA) via SMS, an unusual login detection system that sends email alerts, automatic logout after a period of inactivity, and 24/7 transaction monitoring. We strongly recommend enabling 2FA and never sharing your login credentials with anyone.

To enable 2FA on idompet, log in to your account and go to "Account Settings" > "Security" > "Two-Step Verification". Enable this option and ensure your Malaysian phone number has been verified. Every subsequent login will require an OTP sent to your phone number. We strongly recommend all members activate 2FA for maximum account protection.

If you are unable to access the idompet, try the following steps in order: (1) Clear your browser cache and cookies, (2) Try a different web browser such as Chrome or Firefox, (3) Switch between mobile data and WiFi, or vice versa, (4) Restart your WiFi router. If the issue persists, contact our support team via email to obtain an alternative access address.

Platform idompet is fully optimised for mobile use via web browser on both Android and iOS devices. You can access all features — including live betting, slots, Live Casino, and account management — seamlessly without needing to download a separate app. For the best mobile experience, use the latest version of Chrome (Android) or Safari (iOS).

If your connection drops during a live game on idompet, any bets placed before the interruption remain valid and will be settled based on the actual result. Try refreshing the page and logging back in. If you believe a bet was incorrectly settled due to a technical disruption, take a screenshot and contact our support team within 24 hours with the details of the incident.

Yes. idompet provides deposit control tools under "Responsible Gaming" in your account settings. You can set daily, weekly, or monthly deposit limits. Limit reductions take effect immediately, while increases require a 24-hour waiting period. This is our commitment to encouraging responsible and controlled gaming for all members idompet in Malaysia.

Log in to your account idompet your account and go to "Account Settings" > "Responsible Gaming". From there, you can select "Temporary Break" (24 hours to 6 months) or "Self-Exclusion" (1 year or more). Both options take effect immediately. For more information on the control tools available, visit the Responsible Gaming ours.